Refund policy
30-Day Easy Returns
At arizstar.com, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.
Return Policy Overview
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Return Window: You have 30 days from the day you received your order to initiate the return.
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Condition: Items must be unused, in their original condition, and returned with the original packaging.
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Easy Returns: Returning items to us is easy and our client support team will assist you.
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Territorial scope: Territorial Scope: This Return and Refund Policy applies to all purchases made through ARIZSTAR, subject to any rights and remedies provided under applicable consumer protection laws in the customer's country or region.
Return Costs
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For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
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For Change Of Mind Purchases: Please note, we do not offer returns or refunds for change-of-mind purchases. If, in a rare circumstance, a change-of-mind return is approved by ARIZSTAR, a store credit will be issued, provided the return request is made within 7 days of receiving your order and the item meets the eligibility criteria outlined in our policy.
The actual cost of return delivery will be charged to you, the customer. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
If you are unsure whether a product is suitable for your needs, please contact our customer support team before placing your order. We are always happy to answer any questions and help you choose the right product to ensure you are completely satisfied with your purchase.
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Restocking Fee: We do not charge any restocking fees.
How To Return An Item
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Contact Us: Email our team at support@arizstar.com with your order number and reason for the return. Include a video and photos of the product, its packaging and shipping label.
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Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
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Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorisation email.
Refund Process
Once we receive your return, we’ll inspect the item to ensure it meets our return criteria. If the goods purchased from us arrive defective or are damaged during transit, you must follow the returns process outlined above. Depending on the issue with your order, you may be eligible to request:
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A replacement of the same item
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A partial refund or price adjustment
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Store credit
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If a replacement is unavailable, a full refund will be provided instead.
Refund
After your return has been inspected and approved, your refund will be processed within 7 business days. Please allow an additional 7 business days for the funds to appear back on your original payment method, depending on your bank or payment provider.
Once your return has been authorised by our customer support team, the item must be sent back using a registered parcel service and the tracking details provided to us once shipped. If after inspection the product is confirmed to be faulty or damaged, ARIZSTAR will reimburse any reasonable return shipping costs incurred by the customer. Please retain all postage or transport receipts, as these may be required for reimbursement.
If ARIZSTAR supplies a prepaid return label, the parcel must be lodged at your nearest post office or drop-off location within 7 days of the label being issued. Returns sent outside of this timeframe may not be accepted. For larger or bulky items, customers may be required to return the item to the nearest approved depot or delivery location.
Customers are responsible for keeping a copy of their return tracking information and proof of lodgement. If a returned item cannot be tracked and is not received by ARIZSTAR, a refund or replacement may not be issued.
Damaged Items
If your order arrives damaged, you must notify us within 7 days of receiving your order to be eligible for a return or replacement.
We strongly recommend inspecting all items carefully upon delivery, even if you do not plan to install or assemble them straight away. All products should be unpacked and checked for damage within 7 days of receipt. If you are unavailable to inspect the delivery personally, please arrange for someone else to do so on your behalf.
Please note, we are unable to accept claims for physical damage reported more than 7 days after delivery.
Failure to notify us within this 7-day period may affect our ability to assess claims relating to transit damage, incorrect items, or shortages. This does not affect any rights you may have under applicable consumer protection laws.
Please note that products with manufacturing faults, missing components, or issues that occurred prior to dispatch are handled differently from items damaged during transit by the carrier.
Exchanges
We do not offer exchanges on any products. If you are unhappy with your item, please contact our support team and we’ll assist you with the returns process where applicable.
Order Cancellations
Once an order has been placed, the purchaser confirms that all order details, including the shipping address, are correct and acknowledges commitment to the purchase.
As orders are processed promptly, we are generally unable to cancel, stop, or modify an order once it has been placed unless approved by our customer service team.
Cancellation requests must be submitted within 2 hours of placing the order.
Non-Returnable Items
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Film & Digital Prints
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Custom items - this is listed in product description
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For hygiene and safety reasons, some items may not be eligible for return. These include, bed linen, pillows & pillow covers, towels and blankets.
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Products damaged due to customer misuse, mishandling, improper installation, or normal wear and tear.
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Change-of-mind purchases. A change of mind refers to situations where you no longer want the item, ordered the wrong product, found it unsuitable for your needs, or simply decided you no longer wish to keep it after placing your order.
Items > $500
Customers are required to record a clear video of the entire unboxing process from start to finish with no pauses upon delivery. Please note, all items are thoroughly inspected and filmed prior to dispatch from our warehouse to verify they are sent in undamaged condition.
Product Information
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Natural variations in colour, grain, texture, and size are expected in handmade and natural materials and are not considered defects.
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Product images are for illustration purposes only and may vary due to lighting conditions.
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If you require additional images or information before purchasing, please contact us.
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If any design or intellectual property concerns arise, we will promptly investigate and take appropriate action.
Product Information & Liability Disclaimer
ARIZSTAR operates as a retailer and reseller of products supplied by third-party manufacturers and distributors.
While we make reasonable efforts to ensure product descriptions, specifications, images, and other information are accurate and up to date, ARIZSTAR relies on information provided by manufacturers and suppliers. Product specifications, colours, and images may occasionally vary due to changes made by manufacturers or differences in lighting and display settings.
All electrical products must be installed by a licensed electrician and used in accordance with the manufacturer's instructions, applicable Canadian and Australian laws and regulations and relevant Standards. This includes CSA C22.1 and AS/NZS 3000 (Wiring Rules) where applicable.
Professional installation is strongly recommended where required by local laws and regulations.
Customers are responsible for ensuring that products are suitable for their intended application, installation environment and project requirements prior to purchase and installation.
To the maximum extent permitted by law, ARIZSTAR accepts no liability for losses, damages, costs, or claims arising from incorrect installation, misuse, modification, failure to comply with applicable standards/regulations, or use of a product outside its intended purpose.
For More Information:
Questions?
Visit our FAQ page or contact our customer services at support@arizstar.com
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